If you have any other questions that aren't covered here or would like further information about any of our products then you can contact us by telephone on 0333 240 0776 (between 9.00am-5.00pm, Monday to Friday) or by sending an email to: email@example.com
Help with your order & FAQs
Do I need to create an account to place an order?
No, you can checkout as a guest so your personal details will not be stored on the website.
There are several advantages to creating an account though. Your name and address will be stored in the “My Account” area, which means it is quicker for you to shop. You can save your basket and come back to it later, and you’ll be able to view your previous orders. You can also store up to five alternative delivery addresses.
For your security, payment card details will not be retained when you create an account.
Iíd like to set up an account, how do I do it?
†Just click on ‘My Account’ at the top of the page and fill in your details in the ‘Create your account’ section.
How do I claim my 10% Garden Organic Members discount?
First ensure you are logged in to your account. Next, place a product in your basket and view "My Basket". Below "Delivery Method" you will see a button to check eligilbility for Garden Organic member's discount. Enter your membership number and postcode and you will see that prices in your basket and on displayed products will have been reduced by 10%.
Are my details secure?
Your details can only be accessed from the site using the password you specify.† Payment cards are not retained on the site.
What payment method can I use?
We accept payment for online and telephone† orders by Visa, Mastercard, Maestro and Delta. Online orders can also by paid for by PayPal. Payment for orders submitted by post can be made by card or cheque, made payable to The Organic Catalogue. Payment is taken when the order is placed.
When will I be charged and will my card details be saved?
Payment is taken at the time of ordering. Card details are not stored.
I have a small credit balance, how do I spend it?
Sorry but credit cannot be spent online. Please either phone or post your order and we will be happy to deduct any credit owed from the total.
I have used the printed catalogue to put together an order, how do I order the products online?
You can find everything by using the drop down menus at the top of the website, or search for products by name or catalogue product code and then add to your basket from there.†
How do I save items in my basket?
Basket contents are only retained whilst you are shopping and stay active on the site.
If you want to build your order over several sessions, please create an account or log in to your existing account, and use the Wishlist feature. Your Wishlist will remain for the next time you log in and can be converted to an order when you are ready.
Once Iíve ordered, will I get a confirmation email?
Yes, we’ll send you an order confirmation email within 24 hours of the order having been placed. A further email will be sent to confirm despatch.†
Iíve ordered plants, tubers or bulbs and I havenít had them yet. Why not?
These items are seasonal, so we do not carry stock beyond the plants’ growing season. We receive them from the grower when it is the best time for planting, so although there may be a delay in fulfilling your order, it is purely so that we can ensure you receive your goods at the optimum time.† † †
Iíve made a mistake on my order. Can I change or cancel it?
Of course, please make contact and let us know what you would like to change.†
Iíve changed my mind about one of the products on my order, or it is faulty. What do I do?
Orders for perishable and personalised goods may be cancelled up to the point of delivery but not once delivery has been made.
* Orders for non-perishable and non-personalised goods may be cancelled from the time the order is placed up to 14 calendar days after receipt of the goods. To exercise the right to cancel please make a clear statement by email, fax or posted letter, including your full name, address and contact number.
Alternatively, please complete and submit our Cancellation Form. This form is available on request to our customer service team, can be completed online here or can be downloaded here to be completed and mailed in the post.
How do I request a catalogue?
You can request a catalogue online via the “Request a catalogue" link on our homepage.†
I need horticultural advice. Who do I contact?
Please feel free to contact us by phone, email or post, and we will do our very best to help.††
Are any of your seeds genetically modified?
No! We do not sell, nor have we ever sold, genetically modified seeds or plant material.††
Are your bulbs treated with neonicotinoids?
No, our bulbs are organic and we would never stock anything which had been treated with neonicotinoids.†
Why arenít all your seeds organic?
Until recently, organically produced seed was very rare and using untreated non-organic seed was the only option for most organic growers. However, since then, the situation has improved. We now have many sources of organic seeds, many of which are available exclusively in the UK through The Organics Catalogue.
There are still gaps where no organic seed is available, and our aim is to fill these when we can. Until that time we will continue to offer high quality, non-organic seed of varieties that have been shown to perform well in organic gardens, providing our customers with the widest possible choice.
My question has not been answered here. What do I do?
If you have not found the answer to your question here, please email firstname.lastname@example.org or give us a ring on 0333 240 0776, and we will be happy to help.