Delivery & Returns
Please see below for our most frequently asked delivery questions:
If you have any other questions that aren't covered here or would like further information about any of our products then you can contact us by telephone on 0333 240 0776 (between 9.00am-5.00pm, Monday to Friday) or by sending an email to: email@example.com
Do you supply seeds to destinations inside the EU?
We are able to despatch packet seeds only (excluding lawn seed) to private customers in other EU Countries outside the UK. Payment must be made in Sterling and a carriage charge of £4.99 applies to each order.
Do you supply seeds to destinations outside the EU?
No, we are unable to despatch any items to countries outside of the EU.
How long will it take for my order to arrive?
Orders are despatched promptly by post or parcel carrier, but please allow 7-10 days for delivery. Seasonal items such as plants are sent separately and estimated delivery times are stated against each variety both in our catalogues and on our website. You will receive an order acknowledgement email.
Small items are sent by Royal Mail and larger items by courier. When ordering very large items (Marked) please provide your phone number so that the courier can contact you to make delivery arrangements.
Please note that when several items are ordered they may not be delivered at the same time, e.g. seeds will be sent from our warehouse, whereas plants are normally sent directly from the nurseries.
How much are UK Post and Packaging charges?
If your order is under £12.50 we charge £1.95 postage and handling costs. If your order is between £12.50 and £60.00, we charge £4.25. Orders of £60 and over are FREE delivery in the UK only.
Exceptions apply as follows:
* The exception to this is that all orders including one or more PLANTS in the category called "Organic Plants" will be subject to an additional charge of £5.95 regardless of the overall value of an order.
* The Isles of Man, Channel Islands, Northern Ireland, plus some parts of Scotland: For orders weighing less than 2kg the standard UK carriage charge applies. Where the combined weight of the order is 2kg and above, the carriage contribution is £9.99 for the Scottish Islands, Channel Islands, Isle of Man and Northern Ireland, £7.99 for some parts of Scotland.
* Orders to the Isle of Wight and Isle of Scilly: For orders weighing less than 2kg the standard UK carriage charge applies. Where the weight of the order is 2kg and above the carriage charge is £9.99.
* Southern Ireland: For orders weighing less than 2kg the standard UK carriage charge applies. Where the combined weight of the order is 2kg and above, the carriage contribution is £12.99.
* Very large items (marked XL): require a surcharge of £5 per item. Some very large items are only available for delivery to certain postcodes. We may need to contact you regarding delivery, so please provide a contact telephone number with all orders.
Some items may not be available to all areas. We reserve the right to revise any carriage charges in the event of carrier price increases or other unforeseen circumstances. We will advise you of any increased carriage charges before payment is taken.
How will my order be delivered in the UK?
Parcels under 2kg are sent by 2nd Class Post.
Parcels over 2kg will be sent by YODEL, delivery is 2-3 working days in mainland UK, 3-5 working days to Northern Ireland and Scottish Highlands and Islands.
I’ve ordered plants. If they’re delayed in transit will they be OK?
The packaging has been designed to protect the plants for a short delay. We hope that you will be delighted with your plants but if they arrive damaged or if you are unhappy in any way then please contact us within 14 days of receipt.
My delivery has arrived and I have a query about my order?
Please examine all goods on arrival, especially plants, bulbs and tubers. If you have a query with your order contact us as soon as possible on 0333 240 0776 or send us an email through the 'Contact Us' area of the site.
What happens if an item I have ordered is unavailable?
Occasionally, items become unobtainable due to crop failure, high demand or other reasons. In this event, we may send a carefully selected alternative or, if this is not possible a full refund. Any unwanted substitutes can be returned for a full refund (including the cost of return).
What payment method can I use?
We accept payment for online and telephone orders by Visa, Mastercard, Maestro and Delta. Online orders can also by paid for by PayPal. Payment for orders submitted by post can be made by card or cheque, made payable to The Organic Catalogue. Payment is taken when the order is placed.
I’ve changed my mind about one of the products on my order, or it is faulty. What do I do?
Orders for perishable and personalised goods may be cancelled up to the point of delivery but not once delivery has been made.
* Orders for non-perishable and non-personalised goods may be cancelled from the time the order is placed up to 14 calendar days after receipt of the goods. To exercise the right to cancel please make a clear statement by email, fax or posted letter, including your full name, address and contact number.
Alternatively, please complete and submit our Cancellation Form. This form is available on request to our customer service team, can be completed online here or can be downloaded here to be completed and mailed in the post.
My question has not been answered here. What do I do?
If you have not found the answer to your question here, please email "firstname.lastname@example.org" or give us a ring on 0333 240 0776, and we will be happy to help.
It is our aim to acknowledge complaints within 5 working days, and we will provide a likely timescale for resolving the dispute and keep you advised about progress.
Conditions of Sale
All scheduled seeds offered by us are guaranteed to comply at the time of delivery with E.U. Seeds Regulations currently in force. Information given about products is to the best of our knowledge, and is for general guidance only. All dimensions and capacities are approximate. Also please remember that environmental factors can affect plant growth.
Effects of Cancellation
If you cancel your order for non-perishable or non-personalised goods after they have been delivered then please return them to us, at your own cost, within 14 days of cancellation. Please retain proof of postage. If the item is very large then we can arrange collection for you and will charge you for this at cost. We will reimburse you with all payments received, including the cost of delivery. We may make a deduction from the reimbursement for loss of value of any goods supplied if the loss is as a result of unnecessary handling by you. Please return the items in their original packaging.
The reimbursement will be made without undue delay and not later than:
a) 14 days after the day we received back from you any returned goods
b) (if earlier) 14 days after you provide evidence that you have returned the goods, or
c) If there were no goods supplied, 14 days after the day on which we were informed of your decision to cancel the order.
If you are a member of a gardening group, allotment society or similar and would like to order seeds as a group, please contact us for more information on discounts available.
The Organic Gardening Catalogue
Tel: 0333 240 0776 (Customer Service) Email:email@example.com
We aim to supply plants and other goods of the highest quality, carefully packed to reach you in perfect condition. Should you be at all dissatisfied with their condition on arrival, please let us know within 14 days. We are only liable for the cost of the goods (plus carriage) as quoted on the website.
All products are used at the sole risk of the acquirer of the product and we cannot be held liable for any affects howsoever caused including but not limited to allergies to, misuse of, or not following the guidelines of the product. This condition applies equally to any user of the products supplied, regardless of if the user is the original purchaser of the product.
Prices include VAT where applicable. We reserve the right to revise any prices in the event of unforeseen circumstances or a change in the VAT rate.
Privacy and Data Protection
The type of information we will collect about you includes:
* your name and address
* phone number
* email address
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
If you have any questions/comments about privacy, you should contact us.
We are a division of Suttons Consumer Products Ltd (SCP), registered no. 284448, VAT No. 158 9318 27. Suttons Consumer Products are registered data users whose entries in the Data Protection Register contain descriptions of the sources, uses and disclosures of personal data held.
Your statutory rights are not affected by any of these terms and conditions.
We will hold your information for the purpose of administering your account and marketing. We may share the information within our group.
If you do not wish to receive marketing information from us or other Suttons Consumer Products Group brands, please advise us at the following address - Organic Gardening, Long Road, Paignton, Devon TQ4 7SX or by email.
Product Images are as a visual guide and representation only, please refer to the full product description for further details. if you would like to use any of our images for your own use you must gain permission to do so.
The germination and purity of all scheduled seeds comply with EU seeds legislation currently in force.
Special Offer Codes
All offers are limited to one per household and may only be used once per order. Any offer codes or discount may not be used in conjunction with any other money off voucher or offer. All Offer codes are valid for 1 week, unless a specific time is mentioned. Any money-off vouchers or discounts are non transferable and may not be redeemed for cash and are calculated ex postage and packing.
* We reserve the right to cancel or invalidate all coupons, vouchers and offers where it is believed that such benefits may have been gained by inappropriate means.
* Any Free P&P type offers are based on standard UK delivery and does not include any postal surcharges.
Waste Electrical & Electronic Equipment (WEEE) Directive
Under these regulations we are obliged to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new electrical or electronic product from us. Such items can be returned to us (carriage paid by customer) at our normal address, within 28 days of purchasing the new item. We will then ensure proper environmental disposal. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill. All new electrical goods should be marked with the crossed-out wheeled bin symbol and be disposed of separately from household waste.