Delivery & Returns

Please see below for our most frequently asked delivery questions:

If you have any other questions that aren't covered here or would like further information about any of our products then you can contact us by telephone on 0333 240 0776 (between 9.00am-5.00pm, Monday to Friday) or by sending an email to: enquiries@organiccatalogue.com

Delivery

  • Do you supply seeds to destinations inside the EU?

    We are able to despatch packet seeds only (excluding lawn seed) to private customers in other EU Countries outside the UK. Payment must be made in Sterling and a carriage charge of £4.99 applies to each order. 

  • Do you supply seeds to destinations outside the EU?

    No, we are unable to despatch any items to countries outside of the EU. 

  • How long will it take for my order to arrive?

    Orders are despatched promptly by post or parcel carrier, but please allow 7-10 days for delivery. Seasonal items such as plants are sent separately and estimated delivery times are stated against each variety both in our catalogues and on our website. You will receive an order acknowledgement email.

    Small items are sent by Royal Mail and larger items by courier. When ordering very large items (Marked) please provide your phone number so that the courier can contact you to make delivery arrangements.

    Please note that when several items are ordered they may not be delivered at the same time, e.g. seeds will be sent from our warehouse, whereas plants are normally sent directly from the nurseries.

  • How much are UK Post and Packaging charges?

    Carriage Contribution Charge

    Standard Deliveries UK

    Packet seed, garlic, onion sets, shallots and mushroom spwn (except windowsill kits) incur a carriage charge of £1.99. All other products incur a carriage charge of £4.99. Where an order includes items from both of these categories, only the £4.99 charge will apply. 

    We reserve the right to contact you and advise an additional charge where necessary, and are happy to quote for carriage of specific products to rare remote areas. Some items may not be available to all areas. 

    Some items may not be available to all areas. We reserve the right to revise any carriage charges in the event of carrier price increases or other unforeseen circumstances. We will advise you of any increased carriage charges before payment is taken.

  • How will my order be delivered in the UK?

    Parcels under 2kg are sent by 2nd Class Post.

    Parcels over 2kg will be sent by YODEL, delivery is 2-3 working days in mainland UK, 3-5 working days to Northern Ireland and Scottish Highlands and Islands.

     


  • I’ve ordered plants. If they’re delayed in transit will they be OK?

    The packaging has been designed to protect the plants for a short delay. We hope that you will be delighted with your plants but if they arrive damaged or if you are unhappy in any way then please contact us within 14 days of receipt. 

  • My delivery has arrived and I have a query about my order?

    Please examine all goods on arrival, especially plants, bulbs and tubers. If you have a query with your order contact us as soon as possible on 0333 240 0776 or send us an email through the 'Contact Us' area of the site.

  • What happens if an item I have ordered is unavailable?

    Occasionally, items become unobtainable due to crop failure, high demand or other reasons. In this event, we may send a carefully selected alternative or, if this is not possible a full refund. Any unwanted substitutes can be returned for a full refund (including the cost of return).

  • What payment method can I use?

    We accept payment for online and telephone  orders by Visa, Mastercard, Maestro and Delta. Online orders can also by paid for by PayPal. Payment for orders submitted by post can be made by card or cheque, made payable to The Organic Catalogue. Payment is taken when the order is placed.


Returns

  • I’ve changed my mind about one of the products on my order, or it is faulty. What do I do?

    Orders for perishable and personalised goods may be cancelled up to the point of delivery but not once delivery has been made.

    * Orders for non-perishable and non-personalised goods may be cancelled from the time the order is placed up to 14 calendar days after receipt of the goods. To exercise the right to cancel please make a clear statement by email, fax or posted letter, including your full name, address and contact number.

    Alternatively, please complete and submit our Cancellation Form. This form is available on request to our customer service team, can be completed online here or can be downloaded here to be completed and mailed in the post.

  • My question has not been answered here. What do I do?

    If you have not found the answer to your question here, please email "enquiries@organiccatalogue.com" or give us a ring on 0333 240 0776, and we will be happy to help.

General

  • Complaints

    It is our aim to acknowledge complaints within 5 working days, and we will provide a likely timescale for resolving the dispute and keep you advised about progress.

  • Conditions of Sale

    All scheduled seeds offered by us are guaranteed to comply at the time of delivery with E.U. Seeds Regulations currently in force. Information given about products is to the best of our knowledge, and is for general guidance only. All dimensions and capacities are approximate. Also please remember that environmental factors can affect plant growth.

  • Effects of Cancellation

    If you cancel your order for non-perishable or non-personalised goods after they have been delivered then please return them to us, at your own cost, within 14 days of cancellation. Please retain proof of postage. If the item is very large then we can arrange collection for you and will charge you for this at cost. We will reimburse you with all payments received, including the cost of delivery. We may make a deduction from the reimbursement for loss of value of any goods supplied if the loss is as a result of unnecessary handling by you. Please return the items in their original packaging.

    The reimbursement will be made without undue delay and not later than:

    a) 14 days after the day we received back from you any returned goods
    b) (if earlier) 14 days after you provide evidence that you have returned the goods, or
    c) If there were no goods supplied, 14 days after the day on which we were informed of your decision to cancel the order.

  • Group Orders

    If you are a member of a gardening group, allotment society or similar and would like to order seeds as a group, please contact us for more information on discounts available.

    The Organic Gardening Catalogue
    Woodview Road
    Paignton
    Devon
    TQ4 7NG

    Tel: 0333 240 0776 (Customer Service) Email:enquiries@organiccatalogue.com

  • Guarantee

    We aim to supply plants and other goods of the highest quality, carefully packed to reach you in perfect condition. Should you be at all dissatisfied with their condition on arrival, please let us know within 14 days. We are only liable for the cost of the goods (plus carriage) as quoted on the website.

  • Other

    All products are used at the sole risk of the acquirer of the product and we cannot be held liable for any affects howsoever caused including but not limited to allergies to, misuse of, or not following the guidelines of the product. This condition applies equally to any user of the products supplied, regardless of if the user is the original purchaser of the product.

  • Prices

    Prices include VAT where applicable. We reserve the right to revise any prices in the event of unforeseen circumstances or a change in the VAT rate.

  • Privacy and Data Protection

    The Organic Catalogue Privacy Policy. We at The Organic Catalogue have created this privacy statement to show our commitment to our and your online privacy. If you have any other questions, please call us on 0333 240 0776

    Privacy Policy

    Your details are safe at all times.

    The Organic Catalogue is 100% committed to respecting your personal privacy and protecting information about you. The following notes explain how we collect, process and protect any information that you give us.

    Data Security

    The information that we hold is held securely in accordance with our internal security policy and the law. We do not store credit or debit card details. Data may be stored for up to 7 years, but we will never keep it for longer than necessary.

    We may share your data with 3rd parties for the following reasons:

    • To fulfil your order - we may need to pass your details to delivery companies, credit card clearing agencies or other sub suppliers.
    • To send you marketing information - you may choose not to be sent this information, please see marketing preferences below
    • For the purpose of understanding our customers better - we may pass on information for research or profiling purposes. We will only pass on the information that they need to perform their function.
    • If you have agreed to receive mailing and offers from 3rd party companies whose products we thought might interest you - we work with the Abacus Alliance to do this. You can opt out at any time, please see marketing preferences below

    What data do we collect?

    We hold your information for the purpose of administering your account, fulfilling orders and marketing. During registration and ordering process we may collect some or all of the following information.
    • Your name and address
    • Your contact telephone numbers (to enable us to contact you in the event of a query)
    • Your e-mail address
    • For credit / debit card purchases, your card details
    • Confirmation you are over 18 years of age (this is required to ensure inappropriate goods are not shipped to minors)
    • Other information relevant to customer surveys and/or offers

    We will confirm your personal details on our acknowledgement of order. If you have registered you may check or amend your personal details by clicking My Account at the top of each webpage. You may also check, amend or remove your personal details by contacting us, writing or telephoning us.

    We also collect non-personal information on general website usage; how people arrive at and navigate the website, and how visitors use the pages offered. This information provides essential feedback for us showing the effectiveness of our online marketing. This information is not directly correlated against individuals.

    Email & Telephone Data

    We will never pass on your email address or telephone number to any 3rd party for the purposes of marketing, we may transfer your details to one of our sub suppliers for the contractual purposes of administering your order.

    Marketing and updating your contact preferences

    By buying or registering an account with The Organic Catalogue we feel you would like to be kept informed about our products. We will therefore send you regular catalogues and emails unless you have told us otherwise.

    You can update your contact preferences at any time by ringing our customer services department on 0333 240 0766* or writing to the address below.

    Sharing of Data within our Group

    The Organic Catalogue is part of Suttons Group which includes Suttons, Dobies, The Organic Catalogue, National Bee Supplies and The Present Finder. From time to time we may contact you with information and offers from other parts of our group. You may change or update these at any time by ringing our customer services department on 0333 240 0766* or writing to the address below.

    Definition of profiling

    Our communications are designed to tell you about the benefits we can offer, so that you will be the first to hear about new products, events and news. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible.

    The Abacus Alliance

    We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy

    Click here to watch a short video on the benefits of allowing your data to be shared with The Abacus Alliance (opens in a new window)

    Definition of trusted retail partners

    By trusted retail partners, we mean companies operating in the gardening, clothing, collectables, food & wine, gadgets & entertainment, health & beauty, household goods, and home interiors categories.

    Transfer of Data outside of the European Economic Area (EEA)

    From time to time the information you have provided may be transferred to countries outside the European Economic Area (EEA). By submitting your personal data, you’re agreeing to this transfer, storing and processing. These countries may not have similar data protection laws to the UK. By submitting your personal data, you're agreeing to this transfer, storing and processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy

    Our Contact details:

    The Organic Catalogue is part of Suttons Consumer Products.
    Long Road
    Paignton
    TQ4 7SX

    Registered in England and Wales: 28448

    Customer Services: 0333 240 0766*
    Contact us here

    *Monday- Friday 8.30am to 5pm. Charges to 03 numbers are the same as UK standard landlines numbers starting in 01 or 02. Mobile providers may vary.

    These terms and conditions were last updated on 16/04/2018

  • Product Images

    Product Images are as a visual guide and representation only, please refer to the full product description for further details. if you would like to use any of our images for your own use you must gain permission to do so.

  • Seed Quality

    The germination and purity of all scheduled seeds comply with EU seeds legislation currently in force.

  • Special Offer Codes

    All offers are limited to one per household and may only be used once per order. Any offer codes or discount may not be used in conjunction with any other money off voucher or offer. All Offer codes are valid for 1 week, unless a specific time is mentioned. Any money-off vouchers or discounts are non transferable and may not be redeemed for cash and are calculated ex postage and packing.

    * We reserve the right to cancel or invalidate all coupons, vouchers and offers where it is believed that such benefits may have been gained by inappropriate means.
    * Any Free P&P type offers are based on standard UK delivery and does not include any postal surcharges.

  • Waste Electrical & Electronic Equipment (WEEE) Directive

    Under these regulations we are obliged to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new electrical or electronic product from us. Such items can be returned to us (carriage paid by customer) at our normal address, within 28 days of purchasing the new item. We will then ensure proper environmental disposal. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill. All new electrical goods should be marked with the crossed-out wheeled bin symbol and be disposed of separately from household waste.