The Organic Gardening Catalogue
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Privacy, Security & Cookies

Your details are safe at all times.


The Organic Gardening Catalogue, Garden Organic, and Chase Organics Ltd. are 100% committed to respecting your personal privacy and protecting information about you. The following notes explain how we collect, process and protect email and website visitor information and any personal data.

In Summary

Where any personal identifiable information is collected, every effort is made to ensure the security of this data. We do not pass this information on to any other company, organisation or person, except where necessary to deliver your order. Also, where personal identifiable information is collected the opportunity to decline from further correspondence is always presented.

What data do we collect and how do we use it?

We collect non-personal information on general website usage; how people arrive at and navigate the website, and how visitors use the pages offered. This information provides essential feedback for us showing the effectiveness of our online marketing. This information is not directly correlated against individuals. We also collect personal identifiable information, namely address details and email addresses. We may also ask about your personal interests and demographical information such as age and gender. In some cases this information may be used to tailor services to you ensuring that you only get information about products and services that you may be interested in. In some cases we collect live information based on responses to the website, which feeds back into the website viewing experience enhancing the way information is presented. This information is not retained after a particular browsing session.

Consent and opt in/out

We only ever carry out email campaigns to consented individuals. We believe the ability to opt-out is a basic internet right and each individual email sent out gives recipients the chance to easily opt out of future marketing and be removed from that particular list. 'Tell-a-friend' email contains a disclaimer notifying the individual of the purpose of the email and limited processing of their email address. The 'tell-a-friend' information is NOT automatically added to a consent e-marketing list.

Data Security

We adhere to industry standard data security measures regarding any personal identifiable information. We have a set of security policies to ensure the integrity of the data and we also limit access to that information. Our web servers also employ a high degree of security, though in the event of any malicious and forceful attack we offer no implied warranty to the integrity of your information, but rest assured that we monitor our server security regularly to prevent such a breach.

Use of Cookies

To make our site as easy to use as possible we utilise cookies. Cookies are small text files stored on your local computer to make websites work better. They are only accessible by the website that produced them and are not available to other websites. Cookies are data files stored on your computer that identify you as a unique user of our website. This means that your preferences are retained while you are using our website and, once you are logged in to the website, you can return without logging in again provided you haven't closed your browser. We mainly use cookies to track visitor sessions. This enables us to see exactly how many people visit a website, which is essential for our marketing figures.

Your continued use of this website signifies your consent to the use of cookies as described above and unless you adjust your browser to decline them, cookies will be placed as necessary. It is therefore important that you check your browser settings and adjust them accordingly. If you do not agree to the use of cookies you should modify your browser settings to decline them. Most browser settings automatically accept cookies and can be set to refuse cookies or to notify you before a cookie is accepted.

If you choose not to have cookies enabled then you can still browse our website but your ability to purchase products will be restricted. Remember, we do not use cookies to store any personal information but do use them to improve your experience with us and make your time with us run more smoothly.

Links to Other Sites

Our website contains links to other sites. These sites may send their own cookies to users, collect data, or solicit personal information. Since we do not control these sites we are not responsible or liable for the privacy practices or content of such sites.

Who do we share it with?

We do not sell, rent or give your email address or any other details to other parties, except where necessary to deliver an order.

Other Sites

We may link to other websites, this is for your browsing convenience. We recommend that you look at the privacy statement of that particular site for it may differ from our own in the policies they adopt.

Secure Ordering

Our ordering system is on a secure server and all data is encrypted and sent to our office in Addlestone, UK. No charge can be made to credit or debit cards until we have unencrypted, checked and processed your order. No payment card details are retained on our website or order processing system, in accordance with PCI DSS security standards.

Further Information

If you have any specific questions, then please contact us at:

The Organic Gardening Catalogue
Heritage House
52-54 Hamm Moor Lane
KT15 2SF

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