Frequently Asked Questions
I am not a member of Garden Organic, can I place an order?
Yes, everybody is welcome to order, but members receive 10% discount.
How do I order more than one of an item?
You can either click the 'Buy' button again or view the contents of your basket and alter the quantity there.
Do I need to create an account to place an order?
Yes, you do need to create an account to shop on this site, which will store your name and address in the 'My Details' area. There are several advantages to this: you will be able to shop faster, save your basket and come back to it later, and also view the orders you have previously made. You can also store up to five delivery addresses. Payment card details are not retained on the site.
Are my details secure?
Yes, they can only be accessed by you using the password that you specify. It is also our policy NEVER to sell, rent, share or give out customer details to any other organisation, except where necessary to deliver your order. Payment card details are not retained on the site. Regular security scans are carried out on our site and network.
How do I claim my 10% Garden Organic members’ discount?
To claim your 10% discount please enter your membership number in the 'My Details' area of the site. This will be stored and and will automatically deduct the discount when you order.
If you have any other questions that aren't covered here or would like further information about any of our products then you can contact us by telephone on 01932 253666 (between 9.00am-5.00pm, Monday to Friday) or by sending an email to: firstname.lastname@example.org.