Privacy & Security

Privacy
The Organic Gardening Catalogue, Garden Organic, and Chase Organics Ltd are 100% committed to respecting your personal privacy and protecting information about yourself. The following notes explain how we collect, process and protect email and website visitor information and any personal information.

In summary
Where any personal identifiable information is collected, every effort is made to ensure the security of this data. We do not pass this information on any other company, organisation or person, except where necessary to deliver your order. Also, where personal identifiable information is collected the opportunity to decline from further correspondence is always presented.

What data do we collect and how do we use it?
We collect non-personal information on general website usage; how people arrive at and navigate the web site, and how visitors use the pages offered. This information provides essential feedback to us showing the effectiveness of our online marketing. This information is not directly correlated against individuals. We also collect personal identifiable information, namely address details and email addresses. We may also ask about your personal interests and demographical information such as age and gender. In some cases this information may be used to tailor services to you ensuring that you only get information about products and services that you may be interested in. In some cases we collect live information based on responses to the website, which feeds back into the website viewing experience enhancing the way information is presented, this information is not retained after a particular browsing session.

Consent and opt in/out
We only ever carry out email campaigns to consented individuals. We believe the ability to opt-out is a basic internet right and each individual email sent out gives recipients the chance to easily opt out of future marketing and be removed from that particular list. Tell-a-friend email contains a disclaimer notifying the individual of the purpose of the email and limited processing of their email address. The tell-a-friend information is NOT automatically added to a consent e-marketing list.

Data Security
We adhere to industry standard data security measures regarding any personal identifiable information. We have a set of security policies to ensure the integrity of the data, and we also limit access to that information. Our web servers also employ a high degree of security, though in the event of any malicious and forceful attack we offer no implied warranty to the integrity of your information, but rest assured that we monitor our server security regularly to prevent such a breach.

Use of Cookies
Cookies are small text files stored on your local computer to make web pages work better, they are only accessible by that particular website and not available to other websites. We mainly use cookies to track visitor sessions, this enables us to see exactly how many people visit a website rather than just count the number of web pages, essential for our marketing figures. We may also use cookies to save a website visitor having to repeat login to a website or save a users website preferences.

Who do we share it with?
We do not sell or rent or give your email address or any other details to other parties, except where necessary to deliver an order.

Other Sites
We may link to other websites, this is for your browsing convenience. We recommend that you look at the privacy statement of that particular site for it may differ from our own in the policies they adopt.

Secure Ordering
Our ordering system is on a secure server and all data is encrypted and sent to our office in Hersham , UK. No charge can be made to credit or debit cards until we have unencrypted, checked and processed your order. No payment card details are retained on our web site or order processing system, in accordance with PCI DSS security standards.

Further Information
If you have any specific questions, then contact us at:

Privacy Dept
The Organic Gardening Catalogue
Riverdene Business Park
Molesey Road
Hersham
Surrey
KT12 4RG