Post Charges & Delivery Information
We accept payment for online orders by Visa, Mastercard, Maestro or Delta. Cards are debited when the order is first processed, after your order has been securely transferred to our offices and checked in.
Fulfilling your order
Normally, your order will leave our warehouse within 2-7 working days of receipt. If an item is temporarily out of stock, orders may be held to send out complete. Please note that items with "Buy" symbol that can be added to your basket are either in stock or due to become available in time for sowing, planting or normal use. We only set items to "Out of Stock" when there is no further stock available in that growing season.
If your order cannot be completed, items not enclosed will be marked 'to follow' and sent as soon as we receive them. There are times in the winter when deliveries may take longer, particularly with items such as seed potatoes which cannot be despatched when there is high risk of frost.
Parcels under 2kg are sent by 2nd Class Post.
Delivery in the UK
Parcels over 1kg will be sent by YODEL (formerly DHL), delivery 2-3 working days in Mainland UK, 3-5 working days to Northern Ireland and Scottish Highlands and Islands
UK Post and Packaging Charges
If your order is under £12.00 please we charge £1.85 towards postage and handling costs. If your order is between £12.00 and £60.00, we charge £3.85. Orders of £60 and over are FREE delivery in the UK only. The exception to this is that all orders including one or more PLANTS in the category called "Organic Plants - Individual Varieties" will be subject to an additional charge of £5.95 regardless of the overall value of an order.
Orders outside the UK
We welcome orders outside the UK, but we charge the cost of postage in addition to the cost of the goods, subject to a MINIMUM CHARGE of £3.85. The range of item weights in the catalogue prevents us from quoting fixed postage rates, so we calculate the actual cost of postage charge when your order has been packed. If the postage costs us more than £3.85 then we will charge the difference. So if the actual postage cost is £5.75 we will charge £2.00 extra. If you are paying by card and the difference is less than £5.00, we will charge your card and despatch the goods. If it is more than £5.00 we will not charge your card or despatch your goods until we receive the go ahead from you. If you are paying by Paypal we will send a Paypal request for the extra postage. Please be aware that seed potatoes, composts and fertilisers are very expensive to post outside the UK - usually more than doubling the price!
Due to high parcel costs we regret we cannot send fertilisers, composts and other heavy items including seed potatoes to the Channel Islands without charging additional postage.
Seeds supplied to destinations outside the EU
Certain countries outside EU may require health certificates before seed can be imported. Please check the requirements in your country before ordering. We regret that it is not possible to supply such certificates for any item due to the cost of providing this service. We will not be responsible for any goods seized on arrival in the country of destination, or for any additional tax or carriage charges that may be levied locally. It is the responsibility of the customer to check local requirements before ordering.
Queries about your order
A packing note will be enclosed with your order. Please examine all goods on arrival, especially plants, bulbs and tubers. If you have a query with your order contact us as soon as possible on 01932 878570 or send us an email through the 'Contact Us' area of the site.
Unavailable items and 'Substitutes'
Every effort is made to ensure that the items advertised are available, though if a seed variety is sold out, we will send the nearest available substitute of equal or greater value or give a refund. If you DO NOT wish to receive a close substitute, please make sure you inform us when you order or write 'NO SUBSTITUTES' on your order form.