Post and Packing (UK ONLY - See below for outside the UK)
If your order is under £12.00 please we charge £1.50 towards postage and handling costs. If your order is between £12.00 and £49.99, we charge £3.50. Orders of £50 and over are FREE DELIVERY.
We accept payment for online orders by Visa, Mastercard, Maestro or Delta. Cards are debited when the order is first processed, after your order has been securely transferred to our offices and checked in.
For more information, click on the Privacy & Security link on the green bar at the bottom of the screen.
Fulfilling your order
Normally, your order will leave our warehouse within 2-7 working days of receipt. If an item is temporarily out of stock, orders may be held to send out complete. Please note that items with "Buy" symbol that can be added to your basket are either in stock or due to become available in time for sowing, planting or normal use. We only set items to "Out of stock" when there is no further stock available in that growing season.
If your order cannot be completed, items not enclosed will be marked 'to follow' and sent as soon as we receive them. There are times in the winter when deliveries may take longer, particularly with items such as seed potatoes which cannot be despatched when there is high risk of frost.
Delivery in the UK
Parcels over 1kg will be sent by DHL, delivery 2 working days in mainland UK , 3-5 working days to Northern Ireland and Scottish Highlands and Islands. Parcels under 1kg are sent by 2nd class post.
A packing note will be enclosed with your order. Please examine all goods on arrival, especially plants, bulbs and tubers. If you have a query with your order contact us as soon as possible on 01932 253666 or send us an email through the Contact Us area of the site.
Every effort is made to ensure that the items advertised are available, though If a seed variety is sold out, we will send the nearest available substitute of equal or greater value or give a refund.
Orders outside the UK
We welcome orders outside the UK, but we charge the cost of postage in addition to the cost of the goods. The range of item weights in the catalogue prevents us from quoting fixed postage rates, so once you have completed and sent in your order, we will work out the postage charge. If the postage is less than 20% of your order total, we will charge your account with the postage and despatch the goods. If it is more than 20% we will not charge your account or despatch your goods until we receive the go ahead from you. Seed potatoes, composts and fertilisers are very expensive to post outside the UK - usually more than doubling the price! Seeds supplied to destinations outside the EU. Certain countries outside EU may require health certificates before seed can be imported. Please check the requirements in your country before ordering. We regret that it is not possible to supply such certificates for any item due to the cost of providing this service. We will not be responsible for any goods seized on arrival in the country of destination, or for any additional tax or carriage charges that may be levied locally. It is the responsibility of the customer to check local requirements before ordering.
Due to high parcel costs we cannot send fertilisers, composts and other heavy items including seed potatoes to the Channel Islands without charging additional postage.